Examples of Our Work
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Software Training – Microsoft Word
TraCorp created a unique training environment for the Microsoft Office Word product. The interface simulates the actual Microsoft product with a unique twist--the "Pathfinder". Employees receive information in the Pathfinder on how to complete a task. The task is demonstrated, and then the employees try to perform the task on their own. A "Show Me" button is available if an employee needs to have a step repeated. The training is reinforced with quiz questions directly related to the training objective for each module. The task is scored and feedback is given by an animated character.
PETsMART – Customer Service
TraCorp created a fun, interactive training piece using Macromedia Authorware and Flash technologies. Students were presented with real-life customer service scenarios and were required to choose the best response for each situation. Interaction feedback (even for wrong answers) was used as an opportunity to increase learning by reinforcing core course concepts. The result was measurable improvement in both customer satisfaction and employee morale.
Charleston School of Protocol – Professional Table Manners
TraCorp created Professional Table Manners for the Charleston School of Protocol. This course is the first in a series of online training programs in the Professional Savvy Series. The course teaches business professionals formal dining skills from the privacy of their computer. The course was written with the professional businessperson in mind, but it can be beneficial to anyone who wants to learn the gracious art of dining well. This course as well as the rest of the Professional Savvy Series is available for sale on the Charleston School of Protocol website.
SM&A – Success Management Program
TraCorp created a 15 minute training course for SM&A that informed employees about a new employee compensation system as well as trained them to use the software associated with the system. SM&A launched the training online and was able to implement the new system seamlessly across the company.
SM&A – Oracle Time & Expense Reporting
TraCorp worked with CompUSA and SM&A to create online training for the Oracle Time & Expense Reporting software application using animated “show me” exercises. The “show me” instructional strategy incorporates a series of task-based lessons written for a wide ranging demographic profile. Each shows how a task is performed using an animated example with synchronized narrative audio.
Qualcomm – Microsoft Outlook Calendar
TraCorp and CompUSA worked with Qualcomm to create a blended learning solution to teach employees how to use the Microsoft Outlook Calendar. TraCorp developed instructor-led training materials including a student guide, instructor notes, and supporting slides. Once the curriculum was developed, TraCorp created a dynamic video presentation by digitally capturing a live software training session and synchronizing the slide presentation. The result was a Coordinated Viewer™ self-paced course that delivered as a remote standalone CD/DVD, a downloadable file or a streaming media program on the Internet.
Rio Salado College – Mobile Learning
Starting with a baseline computer science course, TraCorp developed a PDA delivered mobile learning course. The purpose was to give students an alternative online/offline learning platform. The CIS 133A course was reformatted for optimum PDA delivery. Each lesson concluded with a “Rags to Riches” game so students could test their knowledge.
Sologic – eRCA Problem Analyst
This eRCA (Root Cause Analysis) course teaches students how to achieve professional success solving problems. Lessons cover the appropriate Sologic tools to support root cause analysis. Learners practice solving problems using Sologic methods within the Causelink® charting environment. For more information, please go to http://www.sologic.com/rca-products-services/e-learning.
Online games and applications
In 2010, several companies leveraged TraCorp's development and programming skills to create highly interactive online games and applications. The programs are generally used for business processes, marketing and promotional purposes. The same high fidelity interactions and programming can be found in all of TraCorp's custom online training courses.
The Richdale Group – New Employee Training
Richdale hired TraCorp to convert their digital manual to an online course delivered across the Internet. The course launches on Richdale U, powered by TraCorp's LMS. It provides new employee orientation in real time and documents that new hires have read and understand company policies and government regulations.